| Frequently Asked Questions:
Q. Can I get different frame finishes and glass options? How do I know which enclosure will be best for me?
A.
The friendly, trained professionals at Distinctive Glass will happily assist you in making the right decision for your home. Your very own sales counselor will show you several sample and our extensive photographic gallery further detailing our wide range of styles, finishes, glass choices, and sizes expertly installed in several of the Northwest’s finest homes. Because each and every installation is a custom job designed for your exact needs, we can also proudly offer hard to find glass and unique metal finishes. Just make a no-obligation appointment to receive a free, written estimate.
Q. What is the difference between a Framed unit & a Frameless
unit?
A.
The difference is mostly one of style: You may be familiar with framed units,
as they are a more traditional look; featuring a custom-fit, treated aluminum
frame around the glass, framed units come in a wide variety of styles and colors
to match any home. Frameless units, being a more modern/contemporary look can
be characterized by the open feel of having almost no exposed hardware. Distinctive
Glass has several frameless choices in either 3/8-inch or 1/2-inch thick glass.
Whichever style you choose, you can rest assured that all of our units are
built to the stringent safety and quality standard our customers demand. For
further details and a host of examples, please visit our Products
section.
Q. What kind of service is to be expected and what guarantees will I receive with my new Distinctive Glass Shower Door?
A.
Distinctive Glass exactingly custom-fits every installation to the unique dimensions of your bathroom. This assures that your new enclosure will always have a properly seated door and that none of the seams leak. We stand behind all of our products, because we tightly monitor quality. This is why we can offer an industry-leading two-year limited warranty on both parts and labor.
Q. How long will I have to wait to enjoy my new Distinctive Glass
Shower Door?
A.
One of Distinctive Glass’ professional sales counselors will contact you within twenty-four hours of you calling. We will then set up a job site appointment, at your convenience to meet with everyone involved with this decision.
At that point we will measure the Bathroom, show you vast array of styles and answer any of your questions. When you place your order, your personal sales counselor will provide you with a timeframe for the installation. This timeframe will be communicated to and confirmed by one of our dispatchers, to ensure maximum convenience.
Because we keep such a large inventory on hand at all times, Distinctive Glass can quickly and efficiently install even the most complex order. This ensures that our factory-certified installers can have you enjoying your new bathroom enclosure on time and to your thorough satisfaction.
Q. What kind of “additional costs” are involved?
A.
Absolutely none! At Distinctive Glass, we take pride in our complete and thorough written estimates, detailing all likely costs. To give you time to see that we really are the right choice; we will honor our estimates for up to sixty days!
Q. I still have questions, where do I go for more help?
A.
Simply call Distinctive Glass at 425.775.1161 or
fill out our online contact form and we will immediately arrange
for your very own sales counselor to meet with you to discuss any and all questions
you may have.
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